Privacy Policy

1. Introduction and Scope

raja5d ("we," "us," "our") operates an online gaming platform serving Indonesian players through our website at https://raja5d.cam and related services. This Privacy Policy applies to all personal information we collect from you through our Platform, customer support interactions, marketing communications, and any other touchpoints between you and raja5d.

By creating an account with raja5d, depositing funds, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our services.

raja5d is the data controller responsible for your personal information. We determine how and why your data is processed in connection with your use of our Platform.

2. Information We Collect

raja5d collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and improve your experience. The information we collect includes:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address in Indonesia, username, and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect copies of your government-issued identification (Indonesian National ID Card/KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), selfie photographs, and payment method verification documents.
• Payment Information: Bank account details (account number, account holder name, bank name), e-wallet account information (OVO, DANA, GoPay account details), transaction records, deposit and withdrawal history, and payment method preferences.
• Customer Support Communications: When you contact our support team via live chat, email, or WhatsApp, we collect the content of your messages, support tickets, complaint details, and resolution records.
• Marketing Preferences: Your preferences regarding promotional emails, SMS messages, push notifications, and other marketing communications.

2.2 Information We Collect Automatically

• Gaming Activity Data: Complete records of all bets placed (sport, league, bet type, odds, stake amount), game sessions (games played, duration, outcomes, winnings/losses), bonus claims and wagering progress, and responsible gaming tool usage (deposit limits, self-exclusion periods).
• Technical and Device Information: IP address and geolocation data, device type and operating system (Android, iOS, Windows, MacOS), browser type and version, screen resolution and device identifiers, mobile carrier information, and time zone settings.
• Website Usage Data: Pages viewed and navigation patterns, time spent on each page, links clicked and features used, search queries within the Platform, referral sources (how you found raja5d), and session duration and frequency.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior. See Section 8 (Cookies) for detailed information.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment status, and fraud detection alerts from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Verification results from third-party KYC and AML screening providers that confirm your identity and check against watchlists.
• Game Providers: Game session data, outcomes, and RTP performance from software providers like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt.
• Fraud Prevention Services: Risk scores and fraud indicators from specialized security vendors that help us detect suspicious activity.

3. How We Use Your Information

raja5d uses your personal information for the following specific purposes, each with a clear legal basis:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Processing deposits and withdrawals to your Indonesian bank accounts or e-wallets
• Enabling you to place bets on sports events and play casino games
• Recording and settling your bets according to official results
• Crediting bonuses, processing cashback, and managing VIP tier benefits
• Providing customer support and resolving disputes
• Sending transactional communications (account notifications, withdrawal confirmations, bet confirmations)

Legal Basis: Contract performance—processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to when registering.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, money laundering, and terrorist financing
• Complying with gaming regulations and licensing requirements
• Maintaining records for audit and regulatory inspection purposes
• Responding to legal requests from law enforcement and government authorities
• Enforcing our Terms & Conditions and protecting against breach of contract

Legal Basis: Legal obligation—processing is required by law, and legitimate interests—we have a legitimate interest in preventing illegal activity and maintaining platform integrity.

3.3 Security and Fraud Prevention

• Monitoring for suspicious betting patterns or account activity
• Detecting multiple accounts (duplicate accounts) violating our Terms
• Identifying collusion between players or bonus abuse
• Protecting against hacking attempts, DDoS attacks, and cybersecurity threats
• Verifying the authenticity of payment methods to prevent stolen payment instrument use
• Blocking access from prohibited jurisdictions or sanctioned entities

Legal Basis: Legitimate interests—we have a legitimate interest in protecting our business, other players, and you from fraud and security threats.

3.4 Responsible Gaming and Player Protection

• Monitoring your gaming behavior for signs of problem gambling
• Enforcing deposit limits, loss limits, and session time limits you have set
• Processing self-exclusion requests (temporary or permanent)
• Sending reality check reminders during extended play sessions
• Proactively contacting players showing potentially problematic behaviors
• Providing access to responsible gaming resources and support

Legal Basis: Legitimate interests—we have a legitimate interest in promoting responsible gaming and protecting vulnerable players.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website design and user experience
• Testing new features, games, and betting markets
• Optimizing mobile app performance for Indonesian networks and devices
• Understanding which games and sports are most popular among Indonesian players
• Generating aggregated statistics and reports (anonymized data only)
• Conducting research to enhance our services

Legal Basis: Legitimate interests—we have a legitimate interest in improving our services and understanding our market.

3.6 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers
• SMS notifications about exclusive VIP promotions and tournaments
• Push notifications for personalized bonus opportunities
• Creating tailored promotions for Indonesian holidays (Independence Day, Idul Fitri, Chinese New Year)
• Inviting you to participate in surveys and feedback requests

Legal Basis: Consent—you can opt in or out of marketing communications at any time via your account settings or by contacting support. Withdrawal of consent does not affect transactional communications necessary for service delivery.

4. How We Share Your Information

raja5d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share your information with selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals and receive necessary transaction details including your account information.
• Gaming Software Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Playtech, and other game providers receive limited data (player ID, bet amounts, game outcomes) to deliver gaming services. They do not receive your full identity or contact details.
• Identity Verification Services: Third-party KYC/AML providers verify your documents and screen against sanctions lists, receiving copies of your identification documents for verification purposes.
• Fraud Prevention Services: Specialized security vendors analyze transaction patterns and device fingerprints to detect fraud, receiving technical data and behavioral information but not unnecessary personal details.
• Cloud Hosting and IT Infrastructure: Server hosting providers and cloud storage services store your data in secure, encrypted data centers. We use only reputable providers with strong data protection measures.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms store your support communications to enable effective assistance.

All service providers are contractually bound to process your data only for specified purposes, maintain confidentiality, implement appropriate security measures, and comply with data protection regulations. They act as data processors under our instruction and control.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when:

• Required by law or legal process (subpoena, court order, warrant)
• Necessary to comply with gaming license obligations and regulatory investigations
• Responding to requests related to suspected money laundering, fraud, or other illegal activity
• Protecting our rights, property, or safety, or that of our players or the public
• Cooperating with Indonesian tax authorities regarding player winnings or financial reporting

4.3 Business Transfers

If raja5d is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or parties involved in the transaction. We will notify you via email and/or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

In all other circumstances where sharing is not covered above, we will request your explicit consent before disclosing your personal information to third parties.

5. Data Security

raja5d implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols—the same encryption standard used by banks.
• Secure Data Storage: Personal information stored on our servers is encrypted at rest using AES-256 encryption. Sensitive data such as passwords are hashed using industry-standard bcrypt algorithms.
• Firewall Protection: Multi-layer firewall systems protect our infrastructure from external attacks, unauthorized access attempts, and DDoS (Distributed Denial of Service) attacks.
• Regular Security Audits: Independent security experts conduct penetration testing and vulnerability assessments quarterly to identify and remediate potential security weaknesses.
• Intrusion Detection Systems: Real-time monitoring tools detect and alert us to suspicious activity, enabling rapid response to potential security incidents.
• Secure Development Practices: Our development team follows secure coding standards and conducts security reviews of all code changes before deployment.

5.2 Organizational Security Measures

• Access Controls: Access to personal information is restricted to authorized employees and contractors who require access to perform their job functions. All access is logged and monitored.
• Principle of Least Privilege: Staff members are granted only the minimum level of access necessary for their role, reducing the risk of internal data breaches.
• Employee Training: All personnel with access to personal data receive regular training on data protection principles, security best practices, and their obligations under this Privacy Policy.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of player information.
• Incident Response Plan: We maintain a documented data breach response plan enabling rapid containment, investigation, and notification in the unlikely event of a security incident.

5.3 Physical Security Measures

• Servers storing personal information are housed in secure data centers with 24/7 physical security, biometric access controls, video surveillance, and environmental controls (fire suppression, climate control).
• Backup data is stored in geographically separate secure facilities to ensure business continuity and disaster recovery.

5.4 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password combining uppercase and lowercase letters, numbers, and symbols
• Never share your password with anyone, including friends, family, or individuals claiming to be raja5d staff
• Log out of your account after each session, especially on shared or public devices
• Keep your email account secure, as it is used for account recovery and important notifications
• Enable two-factor authentication (2FA) if offered by raja5d
• Immediately contact support if you suspect unauthorized access to your account

6. Data Retention

raja5d retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal obligations:

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, gaming activity, and communications to provide ongoing services, process withdrawals, handle disputes, and comply with regulatory requirements.

6.2 Closed Account Data

After you close your account (whether voluntarily or due to raja5d action):

• Regulatory Records (5-7 years): Transaction records, KYC documents, betting history, and financial records are retained for 5-7 years to comply with gaming regulations, anti-money laundering laws, tax requirements, and audit obligations.
• Fraud Prevention Records (indefinite): Information related to fraud, account abuse, or Terms violations may be retained indefinitely to protect raja5d and other players from repeat offenders.
• Marketing Data (deleted upon request): If you have consented to marketing communications, we will delete your contact details from marketing databases upon account closure or earlier if you opt out.
• Anonymized Data (indefinite): We may retain aggregated, anonymized data that cannot identify you personally for analytical and statistical purposes without time limit.

6.3 Inactive Accounts

If your account remains inactive (no login, deposits, or bets) for 12 consecutive months, we will send a notice to your registered email address. If you do not respond within 30 days, we may close your account and retain your data according to the closed account retention periods above.

7. Your Rights and Choices

Under international data protection principles, Indonesian players have the following rights regarding their personal information held by raja5d:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information. You can request a data export including your account details, transaction history, betting records, and communications. To request access, contact our support team at [email protected]. We will respond within 30 days and provide the information in a commonly used electronic format.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your email address, phone number, and address directly in your account settings. For changes to your legal name or date of birth (which affect KYC records), contact support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, or you withdraw consent for marketing communications. However, this right is not absolute—we may retain data when required by law (e.g., 5-7 year retention for regulatory compliance) or necessary for legal claims, fraud prevention, or contract enforcement.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store but not actively process the data except with your consent or for legal claims.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider. This right applies to data you provided to us with your consent or under contract.

7.6 Right to Object

You may object to processing of your personal information based on our legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims. You have an absolute right to object to marketing communications at any time.

7.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you can withdraw consent at any time by adjusting your account settings, clicking "unsubscribe" links in emails, or contacting support. Withdrawal does not affect the lawfulness of processing before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with "Data Privacy Request" in the subject line. Include your full name, registered email address, account username (if applicable), and a clear description of your request. We may request additional identification verification before processing requests to protect your privacy. We will respond within 30 days and will not charge a fee for most requests, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

8. Cookies and Tracking Technologies

raja5d uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device that remember your preferences and track your activity.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function. These enable core features like secure login, session management, load balancing, and payment processing. You cannot opt out of essential cookies without losing functionality.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited, time spent, errors encountered. This helps us identify and fix technical issues and improve performance. These cookies do not identify you personally.
• Functional Cookies: Remember your preferences (language, currency display, game filters) to provide enhanced, personalized features. Without these cookies, some features may not function properly.
• Marketing Cookies: Track your browsing across different websites to deliver personalized advertisements and measure campaign effectiveness. We may use third-party advertising partners who place these cookies.

8.2 Managing Cookies

Most browsers automatically accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may prevent you from accessing certain features of the raja5d Platform or cause reduced functionality. To manage cookies, access your browser settings (Chrome, Firefox, Safari, Edge all provide cookie management options).

9. Children's Privacy

raja5d does not knowingly collect personal information from individuals under 21 years of age. Our services are intended exclusively for adults who meet the legal gambling age in Indonesia (21+). If we discover that we have inadvertently collected information from a person under 21, we will immediately delete the account and erase all associated data. Parents or guardians who believe their child has provided information to raja5d should contact us immediately at [email protected].

10. International Data Transfers

raja5d primarily operates within Indonesia and stores player data in secure data centers. However, some of our service providers (payment processors, game providers, cloud infrastructure) may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by data protection authorities, data processing agreements requiring equivalent protection, and encryption during transmission. Indonesian players' data is never transferred to jurisdictions with inadequate data protection laws without proper safeguards.

11. Changes to This Privacy Policy

raja5d reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Sending an email to your registered email address at least 7 days before changes take effect
• Posting a prominent notice on the raja5d Platform homepage
• Updating the "Last Updated" date at the top of this Privacy Policy

Your continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, you must close your account and cease using raja5d services before the changes take effect.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how raja5d handles your personal information, please contact us:

• Email: [email protected] (use subject line "Privacy Inquiry" for fastest response)
• Live Chat: Available 24/7 on the raja5d Platform
• Language Support: English and Indonesian

We are committed to resolving privacy concerns promptly and transparently. We will acknowledge your inquiry within 48 hours and provide a substantive response within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, though we encourage you to contact us first so we can attempt to resolve your concern.